questions
FAQs
Got a question? You might find the answer here. If not, feel free to contact me and we’ll be happy to help.
Popular questions about Foxy products
Yes! All of my teas are made with 100% certified organic ingredients grown in Aotearoa. No pesticides, no artificial flavourings, and definitely no sneaky additives.
No – we only do loose-leaf. It’s better for flavour, better for the planet, and lets you brew your tea exactly how you like it. No plastic, no micro-particles, just real ingredients.
Yes! All of my blends are naturally caffeine-free, so you can enjoy them any time of day.
Start with 1 teaspoon per cup and use freshly boiled water (unless it’s a delicate blend — check the label). Steep for 5–10 minutes, depending on how strong you like it. For iced tea, steep it strong, chill it in the fridge, and pour over ice. You can even freeze it into ice cubes for cocktails!
Absolutely. My blends are super versatile — try steeping them strong and using them as a base for iced teas, mocktails, or cocktails. They also make amazing ice cubes (especially paired with our citrus garnishes!).
Keep everything in a cool, dry place away from direct sunlight. A sealed jar or tin is ideal — it helps keep the flavour fresh and vibrant.
Our teas are best enjoyed within 12 months, but they often last longer if stored well. Citrus slices and zest powders also keep beautifully — just make sure they’re sealed tight and stored away from moisture.
While many of our products are naturally gluten-free and vegan, they are made in a home kitchen where allergens may be present. If you have specific concerns, get in touch and we’ll do our best to help.
Yes! We’d love to see Foxy on more shelves. You can sign up as a wholesaler here to get started.
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Ordering & Delivery
Shipping is $10 NZ-wide (including rural), and it’s free on orders over $85. Place your order before 11am Mon–Fri for same-day dispatch.
These rates have been set by our carrier & may change from time to time depending on costs associated with shipping & handling – however we will always endeavour to provide the best costs for our customers.
Yes! Shipping is free on orders over $85.
We currently cannot ship to PO Boxes due to carrier policies.
You can amend your order anytime before it has been marked as shipped. For any order queries or amendments please get in touch at orders@foxyteashop.co.nz
We dispatch orders Monday to Friday. If you order before 11am, your parcel goes out the same day. NZ Post delivery usually takes 1–3 working days, but rural areas may take a little longer.
Not at the moment — we’re NZ-based and currently ship within New Zealand only. But stay tuned!
You can read our refund & returns policy here.